The following Terms and Conditions of Service apply to all artwork, illustration, graphic design, branding and services provided by Lauren Reis. All work is carried out by Lauren Reis on the understanding that the client has agreed to abide by Lauren Reis’s terms and conditions.
At the time of proposal, Lauren Reis will provide the customer with an estimate or quote by email. A response to this email should be sent to Lauren Reis to indicate acceptance of the project. Accepting the quote also acts as acceptance of the following terms and conditions. A link to these terms and conditions can be found on the bottom of all emails from firstname.lastname@example.org and within any estimate or invoice.
Fees for artwork, design and branding will be provided to the customer at the time of proposal. The customer’s acceptance of these fees, also indicates acceptance of the following Terms & Conditions (a link to which will be found at the base of all emails and/or on the written estimate.
The project process is a mutual working relationship between Lauren Reis and the customer. All work is only created upon the information that the customer provides. Lauren Reis will not be held responsible for passing the clients deadline if reasonable and timely supply of information by the client has not been provided.
The client will be asked to provide artwork sign off at the end of the process. Sign-off is at the full responsibility of the client. Sign off will be interpreted by Lauren Reis that ALL elements of the design or illustration have been fully checked, including those that were not requested to be amended (due to possible movements in the artwork during the file amending process).
After sign-off of the artwork, design or illustration by the client, they will be provided with an invoice for the outstanding amount owing. This is to be paid within 7 days. All payments are to be made by BACS, details of the payment account can be found on all invoices. If you have a problem paying by BACs, this must be highlighted before project initiation.
For projects estimated to be over £250, a non-refundable deposit of 50% will become immediately due. Work on the project will not commence until Lauren Reis has received this payment. New customers may be asked to pay 100% of the estimated project cost in advance.
For all projects, customers are expected to have the required funds to pay at the time of billing. An account shall be considered default if it unpaid for 30 days from the date of invoice. Lauren Reis shall be considered entitled to remove the customer’s access to unpaid material until the amount due has been fully paid. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Accounts which remain outstanding 30 days after the date of invoice, may incur an extra charge of 10% per month of the outstanding amount. Customers whose accounts become default agree to pay Lauren Reis reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
All physical material supplied by the client (copy, current brand assets, colour ways, fonts, photographs), will remain the client’s property. If the material the client has supplied has come from a third party supplier, it will be assumed to be free to use without fear of breach of copyright laws; that they have purchased the rights from a third party or are now the rightful copyright or trademark owner. The customer agrees to fully indemnify and hold Lauren Reis free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Copyright of all design work created by Lauren Reis is retained by Lauren Reis. This covers copywriting, design concepts and ideas during preliminary stages, final designs and illustrations. It also covers the original source files that were created in order to produce the final design output required by the client. Where Lauren Reis has used third party suppliers for, i.e. fonts, Lauren Reis holds the necessary permissions to use them within her work. If multiple design concepts are submitted, only one concept is deemed to be given by Lauren Reis as fulfilling the contract, no others can lawfully be used by the client.
Lauren Reis is the copyright owner of the designs and illustrations she creates. When clients pay for the services of Lauren Reis they are strictly under the agreement of an exclusive usage license to a file which allows them to PUBLISH Lauren Reis’s designs and/or illustrations, by print or online. The client can only use this file for the publishing purpose it was intended at time of briefing. The client does not have copyright permission to edit, modified, re-use, or re-distribute the file in any other way, unless permissions are granted by Lauren Reis in writing.
Full copyright can be passed to the client upon written agreement and full payment. This will provide the client with the original source files and the full right to edit and re-use. Copyright is dealt with as a separate service and is not included within the price of design services.
The copyright for items created by Lauren Reis, will remain the property of Lauren Reis until the client requests copyright. Upon this request, the client will be supplied with 1. A written agreement titled ‘Copyright Transfer’ and 2. An invoice containing the cost of copyright transfer, titled ‘Copyright Transfer’. To avoid doubt, all other communications or documents regarding copyright do not represent copyright transfer. When payment has been made in full by the client copyright will become the property of the client and original files will be transferred.
The customer agrees that additional amends to files will be liable to a separate charge. Additional expenses may be incurred for photography, art direction, photography searches, media conversion, digital image processing, or data entry services.
Text is to be supplied to Lauren Reis in electronic format as standard text (.txt), MS Word (.doc) via Dropbox. Images which are supplied in an electronic format, are to be provided in a format as prescribed by Lauren Reis via Dropbox. Images must be of a quality suitable for use. Lauren Reis will not be held responsible for any image quality which the client later deems to be unacceptable if that image has been supplied by the client.
Any indication given by Lauren Reis of a design project’s duration is to be considered by the customer to be an estimation. Lauren Reis cannot be held responsible for any project over-runs, whatever the cause.
Lauren Reis considers the design project complete upon receipt of the customer’s sign off of artwork.
The customer agrees to allow Lauren Reis to place a small credit on the materials that have been created by Lauren Reis. This will usually be in the form of a small line of text. The customer also agrees to allow Lauren Reis to place all designs on Lauren Reis’s own website and in her portfolio to publicise her business.
Lauren Reis will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
Cancellation of orders must be made to Lauren Reis in writing. The client will be immediately invoiced for all work completed to date.
Lauren Reis makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Lauren Reis will not be held responsible for any and all damages resulting from products and/or services it supplies. Lauren Reis is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Lauren Reis responsible for any such loss or damage. Any claim against Lauren Reis shall be limited to the relevant fee(s) paid by the customer.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Lauren Reis reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.