The following Terms and Conditions of Service apply to all artwork, illustrations, graphic design, print and services provided by Lauren Reis.
All design work is carried out by Lauren Reis on the understanding that the client has agreed to abide by Lauren Reis’s terms and conditions.
At the time of proposal, Lauren Reis will provide the customer with an estimate or quote by email. A response to this email should be sent to Lauren Reis to indicate acceptance of the project. Accepting the quote also acts as acceptance of these terms and conditions which can be found on the bottom of all emails, at laurenreis.co.uk and within any estimate or invoice.
Fees for design services will be provided as an estimate to the customer. The customer’s acceptance of this estimate, indicates acceptance of these Terms & Conditions, a and a non-refundable deposit of 50% of the estimate will become immediately due for projects over £500.00. Work on the project will not commence until Lauren Reis has received this payment.
The client will be asked to provided artwork sign off at the end of the design process. Sign off is at the full responsibility of the client. Sign off will be interpreted by Lauren Reis that ALL elements of the design have been fully checked, not just those requested to be amended. After sign-off of the artwork by the client an outstanding invoice will be sent to you and is to be paid within 7 days. Accounts which remain outstanding 30 days after the date of invoice, may incur an extra charge of 8% plus the Bank of England base rate per month of the outstanding amount.
Payments are to be made by Bacs, details of the account can be found on all invoices. If you have a problem paying by BACs, this must be highlighted before project initiation.
An account shall be considered default if it unpaid for 30 days from the date of invoice. Lauren Reis shall be considered entitled to remove the customer’s access to unpaid material from any computer system until the amount due has been fully paid. Removal of such materials does not relieve the customer of its obligation to pay the due amount. Customers whose accounts become default agree to pay Lauren Reis reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
All material supplied by the client and used in the construction of the client’s project, will remain the client’s property, or rightful copyright or trademark owner. All such material will be assumed to be free to use without fear of breach of copyright laws. The customer agrees to fully indemnify and hold Lauren Reis free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Copyright of all work created by Lauren Reis is retained by Lauren Reis, this could cover copy, concepts, ideas, proofs and illustrations. If multiple design concepts are submitted, only one concept is deemed to be given by Lauren Reis as fulfilling the contract.
Full copyright can be passed to the client upon written agreement and full payment. Copyright is dealt with as a separate service and is not included within the price of design services. When clients pay for the services of Lauren Reis they are strictly under the agreement of an exclusive usage license.
Lauren Reis is the owner of all original source files and copyright for all artwork created by Lauren Reis for the client. The client owns the physical printed materials after publication, i.e. 1000 brochures. The client is purchasing an exclusive license to a file that that enables them to produce these items. The client can only use the file for the purpose it was intended at time of briefing and the file may not be modified, re-used, or re-distributed in any other way.
The copyright for items created by Lauren Reis, will remain the property of Lauren Reis until the client requests copyright. Upon this request, the client will be supplied with 1. A written agreement titled ‘Copyright Transfer’ and 2. An invoice containing the cost of copyright transfer, titled ‘Copyright Transfer’. To avoid doubt, all other communications or documents regarding copyright do not represent copyright transfer. When payment has been made in full by the client copyright will become the property of the client and original files will be transferred.
The customer agrees that additional amends to files will be liable to a separate charge. Additional expenses may be incurred for photography, art direction, photography searches, media conversion, digital image processing, or data entry services.
Text is to be supplied to Lauren Reis in electronic format as standard text (.txt), MS Word (.doc) via e-mail.
Images which are supplied in an electronic format, are to be provided in a format as prescribed by Lauren Reis via Dropbox.
Images must be of a quality suitable for use. Lauren Reis will not be held responsible for any image quality which the client later deems to be unacceptable if that image has been supplied by the client.
Any indication given by Lauren Reis of a design project’s duration is to be considered by the customer to be an estimation. Lauren Reis cannot be held responsible for any project over-runs, whatever the cause.
Lauren Reis considers the design project complete upon receipt of the customer’s sign off of artwork.
The customer agrees to allow Lauren Reis to place a small credit on the materials that have been created for the client. This will usually be in the form of a small line of text. The customer also agrees to allow Lauren Reis to place all designs on Lauren Reis’s own website and in her portfolio to publicise her business.
Lauren Reis will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.
Cancellation of orders must be made initially by telephone, however, following this, Lauren Reis will need formal notification in writing. The client will then be immediately invoiced for all work completed to date. Please note: any cancellation which is not formally confirmed in writing and received by Lauren Reis within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.
Lauren Reis makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Lauren Reis will not be held responsible for any and all damages resulting from products and/or services it supplies. Lauren Reis is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Lauren Reis responsible for any such loss or damage. Any claim against Lauren Reis shall be limited to the relevant fee(s) paid by the customer.
These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Lauren Reis reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.
The placement of an order for design and/or any other services offered by Lauren Reis and validated by the customer’s signature on the estimate or quotation, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Lauren Reis.